2026.4.14.1 — April 2026

Two new social channels bring your customers’ conversations into one inbox, a web chat widget puts AI-powered live chat on your site with a single script tag, call history gets smarter navigation, and PostHog brings platform-wide usage analytics. 4 PRs merged.

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Instagram DM & Facebook Messenger

Customers on Instagram and Facebook can now message your business directly, and your team can reply from the same unified inbox used for SMS and email.

• Shared Meta foundation — a single OAuth connect flow and Graph API client powers both channels, with HMAC-SHA256 webhook verification and a foundation that future channels (WhatsApp) will reuse
• Instagram DM — inbound and outbound messaging via the Instagram Messaging API with automatic contact resolution by IGSID
• Facebook Messenger — full messaging support with profile enrichment, delivery and read receipts, and image, video, and file attachments
• Channel icons — distinct icons for each channel across the compose bar, conversation feed, and filter bar
• Dashboard tracking — the Message Activity chart now includes Messenger and Instagram data
• Settings reorganization — the Integrations tab is split into Meta and Contacts Lookup sub-tabs with one-click OAuth connect

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Web Chat Widget

Deploy an AI-powered live chat on any website with a single embed code — the widget connects to your existing text agents and automatically resolves returning visitors.

• Embeddable widget — vanilla JS bundle under 15 KB gzipped with Shadow DOM isolation, auto-reconnecting WebSocket, markdown rendering, and typing indicators
• Widget management UI — create, configure, and manage widgets from Settings with live embed code copy
• Configurable branding — custom colors, greeting message, position, and display name to match your site
• Contact collection — three modes (required, optional, off) with automatic deduplication by email or phone
• Domain restriction — an allowed-origins list with wildcard support prevents unauthorized usage
• WebChat channel integration — widget conversations appear in the messaging dashboard alongside SMS, email, and social channels

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Call History Improvements

• Contact navigation — call details now show the linked contact name as a clickable link with an improved metadata grid layout
• Tag filtering — filter calls by contact tags using a new multi-select in the filter popover, additive with existing filters
• Task due-date fix — relative time display (e.g., “in 2 days”) now works correctly for task due dates instead of showing “Never”

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Infrastructure & Reliability

• PostHog analytics — platform-wide usage tracking with privacy-safe identification (no PII), fire-and-forget event capture, and admin-configurable API keys stored in system settings
• Custom event tracking — 11 key actions instrumented including contact created, agent configured, call initiated, knowledge uploaded, task created, report viewed, and message sent